|
PRICE INFORMATION
Little Butterfly has taken great care to ensure prices are accurate.
Prices may change over time and all prices include VAT where
appropriate. Prices are checked regularly. However, if we find the price has
changed when we receive your order we will contact you and ask if
you wish to proceed. If you confirm that you do wish to proceed then
please remember that we will still not be under any obligation to
supply the goods until we have confirmed that we both have accepted
your order. No contract will exist until we have confirmed this.
All sales and delivery charges made through
Little Butterfly are chargeable using Pound Sterling
(£’s). Any currency converter/s accessed via this Web site or over
the telephone is
intended as a guide to help buyers based in Southern Ireland. Little Butterfly.org.uk accepts no responsibility for incorrect information
or exchange rates supplied.
PAYMENT OPTIONS
Little Butterfly.org.uk uses external payment service providers of
their choosing. Therefore, all handling of personal and payment
information is handled by a third-party and we are unable to take
responsibility for any loss or misuse of such data.
Customers should be aware that Little Butterfly.org.uk is never (at
any time) in possession of payment, (and more specifically) card
details when payments are made online. As an organisation we are
informed only whether a transaction is approved or declined.
As a result it is impossible for Little Butterfly.org.uk to charge
multiple times for an online order – this can only occur through
customer error, usually as a result of confusion/malfunction of
Internet browsers.
Should any customer make duplicate payments for orders, then
wherever possible Little Butterfly.org.uk will refund the duplicate
payments as a matter of course. If this action has not taken place
then please contact us by any method before notifying a bank or card
provider as a chargeback. Duplicate payments are not a fault of
Little Butterfly.org.uk, our website or payment service provider and
therefore it is likely bank/card providers will not respond
positively to a chargeback request.
In the unusual case of payment details being given to any
representative for manual transaction all details will be destroyed
once payment is approved.
DELIVERY POLICY
Items are usually dispatched within 7 working days BUT LITTLE
BUTTERFLY WILL ALWAYS
ENDEAVOUR TO GET YOUR ITEMS SOONER.
We dispatch all items (using different methods) wherever you are and do
not offer a collection service. At present we are regretfully unable
to offer shipping to anywhere outside of the United Kingdom.
Apart from exceptionally busy periods, we offer delivery of items
within a 7 working day period from point of order, in exceptional circumstances
(and when an item is unavailable) customers will be informed within
a 48 Hour period from point of order.
We aim to deliver goods to you within the time indicated by us
online at any time (usually within 7 working days) but we cannot
give an exact delivery date. If we have not delivered the goods
within 14 days of ordering then you may cancel the contract and we
will refund any monies paid. This condition excludes the supply of
bespoke products or services, which will be subject to their own
conditions of supply and delivery.
Any free or reduced delivery offers are based on standard United
Kingdom delivery rates. This excludes the Channel Islands, Outer
Hebrides, Isles of Scilly, Isle of Man and all overseas territories
such as Gibraltar and Belize, for which we can offer delivery at an
additional fee.
Little Butterfly.org.uk uses Royal Mail 'Standard' Parcel Service
for small items and DHL/Interlink Express for larger items and
orders containing multiple products.
littlebutterfly.org.uk reserves the right to ship product/s directly
to customers via suppliers if convenient to both parties.
All shipment timescales and prices are based on Royal Mail Parcel
Service, DHL Express Service and/or DHL Europack Service, Mon-Fri
08:00-18:00; Saturday deliveries or specific delivery times are not
included as standard.
Shipments to multiple addresses are not possible from a single order
and customers should submit separate orders and be subject to
separate shipping charges for each address.
Little Butterfly.org.uk cannot be held responsible for incorrect
billing or shipping addresses being submitted at the time of order.
This is a costly and inconvenient mistake for all parties and we
would suggest that extra care is taken to ensure delivery addresses
(in particular) are correct. Most commonly we experience difficulty
when only a house name is submitted when there are actually
house/property numbers available; if in doubt submit both.
Please be aware that deliveries are made Monday to Friday,
09:00-17:00 and Saturday.
Requests to leave parcels in a "Wheelie Bin", "a garden shed" or "In
the Dog's House" cannot be taken into account. When ordering; choose a place of work, neighbours
address or friends/family if this is more convenient. The same rule
should apply when we are asked to arrange collections.
When failed deliveries are returned by the third-party delivery
organisation to Little Butterfly.org.uk due to incorrect address
information provided, a failure to react to delivery cards left by
the courier or misplacement of the cards a charge for redelivery to
the customer address is obligatory.
DELIVERY COSTS
When proceeding to the checkout customers are obliged to choose a
delivery zone that applies to their delivery address, not
necessarily the billing address.
If you live in the Newcastle Area please call us with your order and
we can deliver FREE of charge.
UK Mainland - £1.95 (£9.99 & under), £2.95 (£10 - £14.99), £3.95
(£15 - £49.99) and (Orders over £50 are FREE)
Northern Ireland - £9.99 (Orders over £70 are FREE)
Scottish Highlands & Offshore Islands - £14.99 (Orders over £80
are FREE)
UK Mainland Delivery - Delivery to mainland United Kingdom
postcodes, excluding Scottish Highlands for one or multiple items is
currently based on a set fee of £2.99. This fee will not change
regardless of weight or shape/size of shipment.
Northern Ireland - Delivery to mainland Northern Ireland postcodes,
excluding Offshore Islands for one or multiple items is currently
based on a set fee of £9.99. This fee will not change regardless of
weight or shape/size of shipment. All shipments to Northern Ireland
are based on a minimum 2-day Land & Sea service from date of
shipping.
Offshore Islands & Scottish Highlands - Delivery to postcodes from
offshore islands or Scottish Highlands for one or multiple items is
currently based on a set fee of £14.99. This fee will not change
regardless of weight or shape/size of shipment. All shipments to
Offshore Islands and Scottish Highlands are based on a minimum 2-day
Land & Sea service from date of shipping.
Offshore Island's include the Isle of Wight, Isle of Man, Channel
Islands, Outer Hebrides, Isles of Scilly, etc.
REFUND / RETURNS POLICY
Little Butterfly must be informed (in writing) within
72-hours of arrival of faulty, damaged or missing goods. Following
this Little Butterfly reserves the right to request
photographic information of damaged or unsealed packages and will
defer any compensation/refund/solution until done so.
All packages are checked for contents before dispatched and a
packaging note checked internally.
We reserve the right as to whether or not faulty or damaged items
are returned to our premises as on occasion the cost for returns may
outweigh the value of goods.
Unwanted items can be returned within 14 days of delivery. However,
dispatching costs for returns are the customer’s responsibility and
Little Butterfly cannot fund any of the return costs.
Returned items must be in a perfect condition for a refund to be
issued. Refunds are issued by the same method of payment unless
outside of a 60-day period, whereby a written cheque will be issued.
Refunds for unwanted items are subject to the subtraction of a 10%
administration charge. Unwanted or unsuitable item/s
should be returned in a resalable condition. You
should expect to receive your refund within four weeks of giving
your package to the return shipper, however, in many cases you will
receive a refund more quickly. This time period includes the transit
time for us to receive your return from the shipper (5 to 10
business days), the time it takes us to process your return once we
receive it (3 to 5 business days), and the time it takes your bank
to process our refund request (5 to 10 business days).
If you are a consumer (i.e. you are not purchasing either wholly or
in part for your business or you are not a business) you have the
right, in addition to your other rights, to cancel the contract and
receive a refund. You must inform us in writing if you wish to
cancel within 14 working days, starting on the day after the
goods are delivered to you.
If you choose to cancel then you must return the goods to us at your
cost and risk and we advise you to ensure the goods are adequately
insured during the return journey. you at your cost.
Customers are able to contact returns department in writing to the
following email
info@littlebutterfly.org.uk
Little Butterfly.org.uk use packaging of the highest quality to
ensure that your products are received undamaged. In the result of
loss or damage please contact Little Butterfly.org.uk immediately by
telephone: 07548 517 834 or email
info@littlebutterfly.org.uk
If you are a consumer this clause does not affect or limit your
statutory rights as a consumer.
PRIVACY POLICY
At
Little Butterfly we respect your privacy. Our policy is to only use
the personal information which you supply us when using our website
or telephone services are listed below. Little Butterfly
does not pass on your details to third parties.
Little Butterfly only
collects and uses personal information you supply us for business purposes in
order to:
1. Supply you with your order you placed with us and administrate or otherwise carry out our obligations in relation to
any service or product that Little Butterfly.org.uk supply.
We reserve the right not to accept an order where a
valid phone number is not provided.
2. Resolve problems in relation to any service or
product that Little Butterfly.org.uk supply, create and inform you
of products or services that may better meet your needs.
3. If you do not wish to give your credit or debit card information
over the internet, you can pay for your purchases by cheque.
We will NEVER pass your credit card details to any other party.
4. Any
changes or revisions to our Privacy Policy will be posted on our
website.
If you have
any questions about our Privacy Policy, please contact us by email
info@littlebutterfly.org.uk or telephone 07548 517 834
DATA PROTECTION
Personal and Business details provided to Little Butterfly through
this Web site will only be used in accordance with our privacy
policy. Please read this carefully before proceeding. By providing
your details to us, you are consenting to its use
in accordance with our privacy policy.
THIRD PARTIES
Little Butterfly does not pass any of your details onto Third Party.
Little Butterfly cannot be responsible for the privacy
policies and practices of other Web sites even if you access those
Web sites using links from our Web site; Little Butterfly
recommends that you check the policy of each web site you visit. In
addition, if you linked to our Web site from a third party Web site,
Little Butterfly.org.uk cannot be responsible for the privacy
policies and practices of the owners or operators or the third party
Web site from which you linked to our Web site and recommend that
you check the policy of that third party Web site and contact the
owner or operator of such Web site if you have any questions.
DISCLAIMER
Little Butterfly.org.uk takes all reasonable care to ensure that the
information published on this Web site is accurate and up-to-date.
However, errors and omissions may occur and the user should not take
the accuracy of the information completely for granted but should
check directly with Little Butterfly.org.uk. The material contained
in this Web site is not to be relied upon as a statement or
representation of fact.
Little Butterfly.org.uk has no control over the use to which the
information may be put by the reader or user and accordingly shall
not be liable for any loss of profits or contracts or any indirect
or consequential loss or damage arising out of or in connection with
the use of such information. The material contained in this Web site
is intended to be a guide only. The statutory rights of any
individual or organisation dealing with Little Butterfly.org.uk as a
consumer or customer shall remain unaffected.
HYPERTEXT LINKS
Website addresses listed on the links page are not under the control of Little Butterfly.org.uk
and Little Butterfly.org.uk is not responsible for the contents of
any linked site or any link contained in a linked site. Little
Butterfly.org.uk provides links to the user only as a convenience
and the inclusion of any link does not imply any endorsement of the
linked site by Little Butterfly.org.uk.
Little Butterfly.org.uk cannot and has not reviewed all the Web
sites that may be linked to this Web site and cannot be held
responsible or liable for their content. Users link to other Web
sites at their own risk and use such Web sites according to the
terms and conditions of use of such Web sites.
USE OF LOGO AND OTHER DOCUMENTS
WWW.LITTLEBUTTERFLY.ORG.UK AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO
REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED
IN THE DOCUMENTS AND RELATED GRAPHICS AND/OR ANY SOFTWARE PUBLISHED
ON THIS WEB SITE FOR ANY PURPOSE. ALL SUCH DOCUMENTS AND RELATED
GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND AND ARE
SUBJECT TO CHANGE WITHOUT NOTICE.
THE ENTIRE RISK ARISING OUT OF THEIR USEAGE, REMAINS SOLELY WITH THE
USER. IN NO EVENT SHALL Little Butterfly.org.uk AND/OR ITS
RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL,
INCIDENTAL, SPECIAL, PUNITIVE OR OTHER DAMAGES WHATSOEVER (INCLUDING
WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, OR LOSS OF BUSINESS INFORMATION), EVEN IF Little
Butterfly.org.uk HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
The name Little Butterfly.org.uk or the Little Butterfly.org.uk
logo may not be used in advertising or publicity pertaining to
distribution of this information without specific, written prior
permission from Little Butterfly.org.uk.
Little Butterfly.org.uk makes no representations about the
suitability of this information for any purpose whatsoever. It is
provided 'as is' without express or implied warranty. Photographs
and graphics are representative, may be used for illustration
purposes only and should not be taken as a true representation of
actual products/services.
OTHER INFORMATION OF WHICH YOU NEED TO BE AWARE
Little Butterfly may not necessarily keep a copy of these Terms and Conditions and
your order. We advise you to print a copy of them for your
information in the future.
Any contract between us shall be governed by English law and the
courts of England and Wales shall have non-exclusive jurisdiction
over any dispute. All dealings, correspondence and contact between
us shall be made or conducted in the English language.
|
07548
517 834